Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 101-110 of 135 decisions.
[1] The applicants purchased round-trip tickets for travel with Sunwing from Saskatoon, Saskatchewan, to Cancun, Mexico. On the applicants’ outbound flight, the aircraft was delayed in departing because of de-icing and made an unplanned stop in Windsor, Ontario, to load more fuel. The flight was...
40-C-A-2022 | Decision | 2022-03-10
[1] The applicants were originally scheduled to travel from Toronto, Ontario, to Montego Bay, Jamaica, on February 1, 2020, arriving at 2:25 p.m. However, the flight was delayed for over seven hours, and they arrived in Montego Bay at 9:31 p.m.
[2] The applicants claim that the delay was...
37-C-A-2022 | Decision | 2022-03-09
[1] René Savoie purchased a round-trip ticket from Air Canada for travel to Kingston, Ontario, to Moncton, New Brunswick, via Toronto, Ontario, departing on December 20, 2019, and returning on January 5, 2020. On December 20, 2019, Mr. Savoie’s flight from Kingston to Toronto was delayed by one...
38-C-A-2022 | Decision | 2022-03-09
[1] Allel Dehiba bought a return ticket to travel with his family from Montréal, Quebec, to Algiers, Algeria, departing on July 14, 2019, and returning on August 14, 2019. Upon his arrival in Algiers, Mr. Dehiba realized that one of his pieces of checked baggage was missing. Following many...
36-C-A-2022 | Decision | 2022-03-08
[1] The applicants purchased round-trip tickets with the respondent to travel from Toronto, Ontario to Venice, Italy, via Paris, France. They were originally scheduled to arrive in Venice on December 30, 2019, at 11:50 a.m. The applicants’ outbound flight from Toronto to Paris on December 29,...
34-C-A-2022 | Decision | 2022-03-01
[1] Zahra Ghaedi originally purchased a round-trip ticket with Qatar Airways to travel from Tehran, Iran, to Vancouver, British Columbia, via Doha, Qatar, and Montréal, Quebec, departing on May 31, 2020, and returning on August 4, 2020. However, due to COVID‑19 entry restrictions that Canada had in...
32-C-A-2022 | Decision | 2022-02-28
[1] The applicants were scheduled to travel from Montego Bay, Jamaica, to Toronto, Ontario, on October 15, 2019. After boarding the aircraft, Mr. Boutcharski was informed by a crew member that he had to disembark. The applicants purchased tickets with Air Canada to return to Toronto the next day...
33-C-A-2022 | Decision | 2022-02-28
[1] Dmitry Shvedov purchased a round-trip code-share ticket to travel from Montréal, Quebec to Moscow, Russia, via London, United Kingdom, and Helsinki, Finland, on June 25, 2019, and from Moscow to Montréal, via Helsinki and New York, United States on July 31, 2019. During his...
31-C-A-2022 | Decision | 2022-02-25
[1] Nicolas Drolet filed an application with the Canadian Transportation Agency (Agency) against Interjet regarding a piece of baggage that was damaged upon its arrival in Montréal, Quebec, on December 2, 2018, after his return flight from Montréal to Cancun, Mexico.
[2] On November 26, 2020, the...
30-C-A-2022 | Decision | 2022-02-24
[1] On November 26, 2019, the applicants purchased tickets from the respondent for round-trip travel from Toronto, Ontario to Yerevan, Armenia, via Kyiv, Ukraine under two different reservations, one for Lusine Nurazyan and the minor children, departing on June 14, 2020, and returning on July 25,...
29-C-A-2022 | Decision | 2022-02-22