Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 11-20 of 37 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a baggage delay while travelling from Toronto, Ontario, to Washington, D.C., United States of America. A refund of the baggage fee is sought as well as compensation for pain...
76-C-A-2019 | Decision | 2019-11-01
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the cancellation of his flight from Kelowna, British Columbia, to Calgary, Alberta, on August 19, 2018. The applicant subsequently purchased a ticket with WestJet...
75-C-A-2019 | Decision | 2019-10-31
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) concerning Aeromexico’s refusal to transport them on board Flight No. AM636 from Mexico City, Mexico, to Montréal, Quebec, on April 29, 2018.
[2] The applicants seek compensation in the...
74-C-A-2019 | Decision | 2019-10-29
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the failure by Air Canada to comply with its obligation to provide passengers of Flight No. AC797 with the option to disembark due to a tarmac delay that occurred during the flight from...
68-C-A-2019 | Decision | 2019-10-18
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Emirates regarding the delay of, and damage to their baggage.
[2] The applicants request the maximum compensation of 1,131 Special Drawing Rights set out in the Convention for the...
65-C-A-2019 | Decision | 2019-10-09
SUMMARY
[1] In decision No. 41-C-A-2019 (Decision) issued on July 16, 2019, the Canadian Transportation Agency (Agency) concluded that Air Maroc did not properly apply the terms and conditions set out in its International Passenger Rules and Fares Tariff, NTA(A) No. 324 (Tariff) when...
62-C-A-2019 | Decision | 2019-09-27
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France, regarding a cancelled flight and resulting travel delay.
[2] The applicant does not seek reimbursement for expenses incurred, having already received credits and compensation for...
60-C-A-2019 | Decision | 2019-09-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) regarding Air Transat’s refusal to transport them on a flight from Lyon, France, to Montréal, Quebec, on June 16, 2018.
[2] The applicant is seeking compensation in accordance with the codes,...
58-C-A-2019 | Decision | 2019-09-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Etihad Airways regarding its refusal to check in a box containing framed photographs as standard checked baggage on their return flight from Ahmedabad, India, to Toronto, Ontario, on February...
55-C-A-2019 | Decision | 2019-09-06
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning damage to their checked baggage while travelling from Toronto, Ontario, to Puerto Vallarta, Mexico, on October 27, 2018.
[2] The applicant seeks compensation in the amount...
54-C-A-2019 | Decision | 2019-08-28