Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 147 decisions.
[1] Peter Biskupski purchased a round-trip interline ticket to travel with Air Canada and Lufthansa from London, Ontario, to Bydgoszcz, Poland, via Toronto, Ontario, and Frankfurt, Germany, departing June 9, 2019. Mr. Biskupski indicates that the flight from Toronto to Frankfurt was delayed,...
139-C-A-2021 | Decision | 2021-12-14
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding a flight delay affecting his flights from Toronto, Ontario, to Palermo, Italy, via Munich, Germany, on September 16, 2019.
[2] The applicant seeks the...
137-C-A-2021 | Decision | 2021-12-14
[1] Tipu Rani Sarker purchased round-trip interline tickets for herself and her child for travel between Toronto, Ontario, and Dhaka, Bangladesh, with flights offered by multiple carriers. The first flight segment on their itinerary was for travel from Toronto to Washington, District of Columbia,...
135-C-A-2021 | Decision | 2021-12-13
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding its refusal to transport them on their flight from Guangzhou, China, to Taipei, Taiwan, on December 19, 2019, as their minor child did not have the necessary valid...
136-C-A-2021 | Decision | 2021-12-13
[1] On December 2019, the applicants purchased tickets to travel on April 2, 2020, from London, United Kingdom, to Québec, Quebec, via Toronto, Ontario. On February 27, 2020, the applicants changed their reservations to travel sooner, on March 3, 2020, due to the COVID-19 pandemic. To do so, they...
134-C-A-2021 | Decision | 2021-12-10
[1] M’hammed Soufiane bought a round-trip ticket with Air Canada to travel from Montréal, Quebec, to Casablanca, Morocco. When Mr. Soufiane checked in on March 1, 2020, for his outbound flight, Air Canada refused to transport him.
[2] On August 20, 2020, Air Canada sent Mr. Soufiane a letter...
132-C-A-2021 | Decision | 2021-12-09
SUMMARY
[1] Jaime Oh filed an application with the Canadian Transportation Agency (Agency) against Air Canada seeking an extension of the unused portion of her return ticket for future travel.
[2] The Agency will address the following issue:
Did Air Canada properly apply the terms and conditions...
133-C-A-2021 | Decision | 2021-12-09
[1] Rose D’Souza purchased a round-trip ticket with Etihad to travel from Toronto, Ontario, to Mumbai, India, via Abu Dhabi, United Arab Emirates. She states that when she checked in at the Etihad counter at the Toronto Pearson International Airport she was asked to show the credit card used to...
131-C-A-2021 | Decision | 2021-12-06
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding their missed outbound flight from Toronto, Ontario, to Calgary, Alberta, on October 7, 2019, and the alleged misinformation provided regarding the location of their...
130-C-A-2021 | Decision | 2021-12-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding compensation for the delay of Flight No. D81841 from Hamilton, Ontario, to Dublin, Ireland, on June 2, 2019.
[2] The applicants seek EUR 600 each as compensation...
129-C-A-2021 | Decision | 2021-12-01