Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Showing 1-10 of 12 decisions.
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet claiming that their seats for Flight No. WS737 from London, Ontario, to Calgary, Alberta, on September 7, 2019, did not provide sufficient additional leg room for Karimabanu Murji. They...
54-AT-A-2021 | Decision | 2021-06-14
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide bus services that are wheelchair accessible.
[2] The applicant stated that travel options for persons with disabilities within...
26-AT-MV-2021 | Decision | 2021-04-14
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent pursuant to subsection 172(1) of the CTA concerning the difficulties they experienced in obtaining wheelchair assistance for their flight from London, United Kingdom, to Vancouver...
25-AT-A-2021 | Decision | 2021-04-12
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
SUMMARY
[1] The applicants have filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning the handling of their electric wheelchairs. In Decision No. LET-AT-A-70-2019, the Agency determined that Arlette Meunier had not encountered an obstacle to...
101-AT-A-2020 | Decision | 2020-11-10
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning the cancellation of a flight between Ottawa, Ontario, and London, United Kingdom, for which a reduced bereavement fare was applied. The applicant also claims that Air...
53-AT-C-A-2020 | Decision | 2020-07-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against KLM and the GTAA regarding the level of assistance she received at the Toronto Pearson International Airport (Toronto airport), and against KLM regarding her lost baggage.
[2] The applicant is...
90-AT-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] This decision addresses whether Air Canada has complied with the Canadian Transportation Agency’s (Agency) direction in Decision No. LET-AT-A-80-2017 to develop or implement either a homegrown special service request (SSR) code for Mr. Kruger or an alternative accommodation measure that...
63-AT-A-2018 | Decision | 2018-12-04