Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-4 of 4 decisions.
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2024-22 | Determination | 2024-02-21
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
LET-AT-A-8-2024 | Letter Decision | 2024-02-21
Summary
[1] Usha Agarwal filed an application with the Canadian Transport Agency (Agency) regarding the wheelchair assistance she received from Emirates upon arriving at the Toronto Pearson International Airport (Toronto airport) on June 25, 2022.
[2] Ms. Agarwal seeks a refund of her ticket...
3-AT-A-2024 | Decision | 2024-02-20
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-7-2024 | Letter Decision | 2024-02-20