Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-10 of 39 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against American Airlines because they were delayed for more than 24 hours during their trip from Toronto, Ontario, to Colombo, Sri Lanka.
[2] The applicants are seeking a refund of the tickets for...
92-C-A-2019 | Decision | 2019-12-30
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, in which he seeks compensation in relation to schedule irregularities that he experienced when travelling from Calgary, Alberta, to Miami, Florida, via Newark, New Jersey.
[2] The...
89-C-A-2019 | Decision | 2019-12-17
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Flair Airlines regarding its refusal to transport them from Toronto, Ontario, to Vancouver, British Columbia, on December 20, 2018. The applicant allegedly did not have the required government-...
88-C-A-2019 | Decision | 2019-12-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of the cancelled return portion of her round-trip ticket. The applicant is seeking a refund from the carrier in the amount of CAD 115, a clear interpretation of...
85-C-A-2019 | Decision | 2019-11-21
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of two cancelled return tickets. The applicant is seeking a refund from the carrier in the amount of CAD 495.43.
[2] The Agency will address whether K.D. Air...
83-C-A-2019 | Decision | 2019-11-12
BACKGROUND
[1] On April 8, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their flight from New Delhi, India, to Toronto, Ontario, via Keflavik, Iceland, eight days before the departure date. The...
81-C-A-2019 | Decision | 2019-11-08
BACKGROUND
[1] On June 11, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their return flight from Toronto, Ontario, to Frankfurt, Germany, via Keflavik, Iceland, without notification. The...
82-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) concerning the cancellation of Flight No. AC7634 from Montréal, Quebec, to New York, United States of America, on August 13, 2018.
[2] The applicant seeks a refund of EUR ...
80-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Rule 80(C)(5)(c) of both Air Canada’s Domestic Tariff General Rules Applicable to the Transportation of Passengers and Baggage, CTA(A) No. 3 and its...
79-C-A-2019 | Decision | 2019-11-07