Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 166 decisions.
[1] The applicants were scheduled to travel with the respondent from Ahmedabad, India, to Toronto, Ontario, via Doha, Qatar, on July 5, 2021. On June 24, 2021, the applicants were notified that their flights had been cancelled, and they were advised to contact the respondent for rebooking options....
134-C-A-2023 | Decision | 2023-08-30
[1] The applicants purchased one-way tickets, via Expedia, to travel from Mexico City, Mexico, to Toronto, Ontario, with the respondent on March 29, 2020.
[2] The applicants state that they attempted to change their flight to an earlier date, due to the worsening COVID-19 situation and...
135-C-A-2023 | Decision | 2023-08-30
[1] Mandy Laninga was scheduled to travel with Flair from Toronto, Ontario, to Winnipeg, Manitoba, on August 29, 2021. Her flight was delayed multiple times before it was cancelled. Ms. Laninga declined Flair’s rebooking onto its next flight to Winnipeg, on September 1, 2021, and obtained a refund...
132-C-A-2023 | Decision | 2023-08-30
[1] Ms. Simeckova filed an application with the Canadian Transportation Agency (Agency) under subsection 95.3(1) of the Canada Transportation Act (CTA) regarding noise caused by track-level blowers (blowers) located on CPKC’s tracks behind her residence. The blowers are at mile point (MP) 4.9...
131-R-2023 | Decision | 2023-08-30
[1] The applicants purchased round-trip tickets to travel from Montréal, Quebec, to Agadir, Morocco, via Casablanca, Morocco, departing on August 14, 2020, at 10:35 pm and returning on September 19, 2020.
[2] The applicants state that they arrived at the respondent’s check-in counter...
130-C-A-2023 | Decision | 2023-08-29
[1] Ms. Abd El Malak purchased a round-trip ticket to travel from Montréal, Quebec, to Cairo, Egypt, via Casablanca, Morocco, departing on February 8, 2020, and returning on February 24, 2020. The flight from Casablanca to Montréal scheduled on February 24, 2020, was postponed to the next day. Ms. ...
129-C-A-2023 | Decision | 2023-08-24
[1] The applicants purchased tickets for Flight WG0380, from Mont-Joli, Quebec, to Varadero, Cuba, with a layover in Québec, Quebec, departing on January 15, 2020. The flight was delayed and the applicants arrived in Varadero three hours and ten minutes later than scheduled.
[2] The applicants...
126-C-A-2023 | Decision | 2023-08-18
[1] The applicants purchased tickets to travel with Air Canada on November 19, 2019. Their flight was cancelled and Air Canada refunded the Bank of America USD Visa Debit Card (BOA Visa) that was used to purchase the tickets. The applicants claimed that they never received this refund because the...
128-C-A-2023 | Decision | 2023-08-18
[1] The applicant purchased a round-trip ticket from the respondent for travel from Montréal, Quebec, to Guatemala City, Guatemala, via Mexico City, Mexico, departing on February 28, 2020, and returning March 15, 2020.
[2] The applicant claims that the respondent denied him boarding because the...
125-C-A-2023 | Decision | 2023-08-17
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Mazatlán, Mexico, departing on October 26, 2019, and returning on April 22, 2020. The tickets were purchased using WestJet dollars, a companion voucher and a credit card, for a total amount of CAD 1,...
124-C-A-2023 | Decision | 2023-08-11