Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 11-20 of 141 decisions.
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Edmonton, Alberta, on August 3, 2020.
[2] The applicants reside in Spain and state that their flights from Spain to North America were cancelled due to the COVID-19 pandemic. The applicants claim that...
147-C-A-2023 | Decision | 2023-10-17
[1] Nizar Kamouna purchased a one-way ticket from WestJet to travel from Montréal, Québec, to London, United Kingdom, via Toronto, Ontario, on December 18, 2021. His flight from Montréal to Toronto was delayed, which caused him to miss his connecting flight to London. WestJet rebooked him to travel...
146-C-A-2023 | Decision | 2023-10-16
[1] The applicants purchased tickets to travel from Montréal, Quebec to Cancun, Mexico, departing at 1:30 pm on February 7, 2020. The flight was delayed and the applicants arrived in Cancun more than nine hours later than originally scheduled.
[2] The applicants seek compensation for inconvenience...
145-C-A-2023 | Decision | 2023-10-12
[1] The applicants purchased one-way tickets from RBC Travel to travel with the respondent from Vancouver, British Columbia, to Halifax, Nova Scotia, via Calgary, Alberta, on September 11, 2021. The applicants were scheduled to arrive in Halifax at 5:35 pm. However, their flights were impacted by a...
144-C-A-2023 | Decision | 2023-10-06
[1] The applicants purchased tickets through a travel agency for travel with the respondent from Winnipeg, Manitoba, to Toronto, Ontario, on March 20, 2020. The applicants cancelled their reservation in light of the COVID-19 pandemic and were provided with a travel credit, which expired on April 20...
143-C-A-2023 | Decision | 2023-10-03
[1] The applicants purchased a Sunwing Vacations package that included round-trip tickets to travel with the respondent from Ottawa, Ontario, to Santa Clara, Cuba, departing on March 17, 2020, and returning on March 24, 2020. On March 16, 2020, Sunwing Vacations notified the applicants that all...
142-C-A-2023 | Decision | 2023-09-29
[1] Ayoub Benroho purchased a round-trip ticket with Royal Air Maroc for travel from Montréal, Quebec, to Casablanca, Morocco, departing on November 7, 2020, and returning on November 19, 2020. On September 23, 2020, Royal Air Maroc cancelled the November 19, 2020, flight, and rebooked Mr. Benroho...
140-C-A-2023 | Decision | 2023-09-20
[1] Jacques Boucher changed a ticket that he purchased with Air France to travel from Paris to Montréal, Quebec, with an updated departure date of March 24, 2020. Mr. Boucher arrived in Paris, France, from Mauritius, Republic of Mauritius, on March 23, 2020. Upon his arrival at the...
141-C-A-2023 | Decision | 2023-09-20
[1] The applicants purchased two tickets for direct round-trip flights from the respondent to travel from Montréal, Quebec, to Orlando, Florida, departing on November 1, 2020, and returning on November 6, 2020. The applicants state that on November 3, 2020, the respondent advised them that their...
139-C-A-2023 | Decision | 2023-09-19
[1] The applicants purchased tickets from the respondent to travel from Cancun, Mexico, to Montréal, Quebec, departing on March 30, 2020.
[2] The applicants state that on March 21,2020, the respondent informed them that it would cease its operations on Mach 24, 2020. The applicants claim that they...
137-C-A-2023 | Decision | 2023-09-01