Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 19607 decisions.
[1] Drew Fraser purchased a round-trip ticket with Air Canada to travel from Moncton, New Brunswick, to Montréal, Quebec, on January 13, 2020, and return on January 29, 2020. Flight AC8905 from Moncton to Montréal, operated by Jazz Aviation LP (Jazz), was scheduled to arrive at 5:36...
156-C-A-2023 | Decision | 2023-11-23
Summary
[1] On August 24, 2022, Al-Pac filed a level of service complaint with the Canadian Transportation Agency (Agency) against CN. In its complaint, Al-Pac seeks an order requiring CN to fulfill its level of service obligations for the receiving, carrying and delivering of wood pulp (pulp)...
CONF-R-12-2023 | Decision | 2023-11-09
Summary
[1] Lara Plokhaar filed an application with the Canadian Transportation Agency (Agency) against KLM concerning KLM’s refusal to accept her ESA, a dog, for travel between Canada and the Netherlands.
[2] In May 2018, Ms. Plokhaar travelled on a KLM flight accompanied by her ESA from Toronto,...
154-AT-A-2023 | Decision | 2023-11-07
[1] Sonia Martel purchased a round-trip ticket to travel with Air Canada from Montréal, Quebec, to Lima, Peru, departing on January 18, 2020. Her outbound flight was delayed by 11 hours and 9 minutes.
[2] As set out in Decision LET-C-A-19-2023, this application was previously joined to Case 20-...
153-C-A-2023 | Decision | 2023-11-02
Summary
[1] This decision addresses whether CN has met its obligations under the settlement agreement filed by the parties in relation to the noise levels [REDACTED] at the intersection of CN’s Rivers Subdivision and Canadian Pacific Kansas City Limited’s La Rivière Spur (St. James Junction), in...
CONF-R-11-2023 | Decision | 2023-11-02
[1] Jeremy MacDonald bought a ticket from Air Canada to travel from Yellowknife, Northwest Territories, to Edmonton, Alberta, via Calgary, Alberta, departing on January 12, 2020, and returning on January 18, 2020. Flight AC8234 from Yellowknife to Calgary was scheduled to depart at 6:30 pm; however...
152-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased tickets from the respondent for travel from Puerto Vallarta, Mexico, to Saskatoon, Saskatchewan, via Calgary, Alberta. Their flight was scheduled for March 23, 2020, but they submit it was cancelled due to the COVID-19 pandemic.
[2] The applicants submit that they saw...
151-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased round-trip tickets to travel from Winnipeg, Manitoba, to Puerto Vallarta, Mexico, departing on October 28, 2019, and returning on March 23, 2020. They claim that the respondent cancelled all international flights effective March 22, 2020, without...
150-C-A-2023 | Decision | 2023-10-27
[1] Farrel Huculak purchased a round-trip ticket to travel with WestJet from Halifax, Nova Scotia, to Montréal, Quebec, departing on January 23, 2020, and returning on January 26, 2020. Mr. Huculak’s outbound flight was cancelled and he was rebooked to travel to Montréal via Toronto, Ontario....
127-C-A-2023 | Decision | 2023-10-18
[1] The applicants purchased round-trip tickets to travel with the respondent from Montréal, Quebec, to Cayo Coco, Cuba, departing at 10:00 am on January 10, 2020, and returning on 3:50 pm on January 17, 2020. However, the return flight (Flight TS0495) was delayed and arrived in Montréal at 2:53 am...
148-C-A-2023 | Decision | 2023-10-18