Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 19107 decisions.
[1] Tipu Rani Sarker purchased round-trip interline tickets for herself and her child for travel between Toronto, Ontario, and Dhaka, Bangladesh, with flights offered by multiple carriers. The first flight segment on their itinerary was for travel from Toronto to Washington, District of Columbia,...
135-C-A-2021 | Decision | 2021-12-13
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
[1] Linda Souraya purchased round-trip tickets to travel from Calgary, Alberta, to Abbotsford, British Columbia, with Flair. When she arrived at the airport in Abbotsford for her return flight on February 26, 2020, she was informed that her flight had been cancelled. Ms. Souraya states that...
113-C-A-2021 | Decision | 2021-10-27
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents for refusal to transport.
[2] The applicants seek CAD 821.26 in compensation for expenses incurred as a result of the refusal to transport, which forced them to spend one...
95-C-A-2021 | Decision | 2021-09-10
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding its refusal to transport their minor child from Mexico City, Mexico, to Halifax, Nova Scotia, on August 29, 2019, because their child did not have a valid Canadian...
91-C-A-2021 | Decision | 2021-09-02
[1] The applicants filed a complaint with the Canadian Transportation Agency (Agency) against the carrier seeking a refund in the amount of CAD 600 for their unused tickets. Pleadings have not opened on the complaint.
[2] By way of Order No. 2020-A-74, dated May 6, 2020, the Agency suspended the...
88-C-A-2021 | Decision | 2021-08-31
SUMMARY
[1] On November 10, 2020, IGPC filed an application with the Canadian Transportation Agency (Agency) under section 146.6 of the CTA alleging that CN failed to follow the requirements of Part III, Division V of the CTA for CN’s Cayuga Subdivision between Courtland, Ontario, near...
89-R-2021 | Decision | 2021-08-31