Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-5 of 5 decisions.
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18
Summary
[1] Ellen Hong filed an application with the Canadian Transportation Agency (Agency) against Korean Air alleging that Korean Air did not properly accommodate her request to bring a peritoneal dialysis cycler machine (dialysis machine) on board Flight KE0624 on May 20, 2023 (incident).
[2...
7-AT-A-2024 | Decision | 2024-04-29
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the disability-related assistance that the applicant received at the Toronto Pearson International Airport (Toronto airport) during travel between Ottawa, Ontario, and...
5-AT-A-2024 | Decision | 2024-03-20
Summary
[1] Usha Agarwal filed an application with the Canadian Transport Agency (Agency) regarding the wheelchair assistance she received from Emirates upon arriving at the Toronto Pearson International Airport (Toronto airport) on June 25, 2022.
[2] Ms. Agarwal seeks a refund of her ticket...
3-AT-A-2024 | Decision | 2024-02-20