Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 21-30 of 135 decisions.
[1] The applicants initially booked round-trip tickets to travel from Vancouver, British Columbia, to Lima, Peru, via Mexico City, Mexico, departing July 19, 2020, and returning August 14, 2020. On June 14, 2020, the respondent cancelled their flights, citing the COVID-19 pandemic as the reason for...
131-C-A-2022 | Decision | 2022-11-01
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Islamabad, Pakistan, via Abu Dhabi, United Arab Emirates. Upon arrival in Islamabad on December 10, 2020, one of the applicants’ seven pieces of checked baggage was wrapped in a thin plastic bag and damaged,...
133-C-A-2022 | Decision | 2022-11-01
[1] The applicants were scheduled to travel from Detroit, Michigan, United States of America, to Vancouver, British Columbia via Toronto, Ontario, on January 5, 2020. However, they missed their flight from Detroit to Toronto as they did not know the flight’s departure gate. The applicants allege...
129-C-A-2022 | Decision | 2022-10-28
[1] The applicants were scheduled to travel from Cancun, Mexico, to Montréal, Quebec, on February 20, 2020, at 3:10 pm. However, their flight was delayed many times, and they arrived in Montréal approximately eight hours later than scheduled.
[2] The applicants indicate that the only information...
128-C-A-2022 | Decision | 2022-10-25
[1] The applicant was scheduled to travel from Cairo, Egypt, to Montréal, Quebec, via Rome, Italy, and Toronto, Ontario, on August 10, 2020. They were refused transportation from Toronto to Montréal for alleged unruly behaviour. The applicant travelled to Montréal, by bus, the following day.
[2]...
126-C-A-2022 | Decision | 2022-10-19
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Abbotsford, British Columbia, departing on July 5, 2021, and returning on July 13, 2021. On July 4, 2021, the applicants were notified by email that their flight from Toronto to Abbotsford departing at 8:50 pm and...
125-C-A-2022 | Decision | 2022-10-14
[1] The applicants purchased non-refundable round-trip tickets from the respondent for travel from Toronto, Ontario, to Venice, Italy, departing on May 16, 2020, and returning on May 30, 2020, at a cost of CAD 1,881.31.
[2] On March 18, 2020, the respondent announced a gradual suspension of...
123-C-A-2022 | Decision | 2022-10-12
[1] The applicants were scheduled to travel from Cancun, Mexico, to Regina, Saskatchewan, via Calgary, Alberta, on February 29, 2020. The applicants’ flight from Calgary to Regina was scheduled to depart at 10:55 pm on February 29, 2020, and arrive in Regina at 1:31 am...
122-C-A-2022 | Decision | 2022-10-07
[1] The applicant was scheduled to travel from Phoenix, Arizona, to Thunder Bay, Ontario, via Calgary, Alberta, and Toronto, Ontario, departing on December 20, 2019. The flight from Calgary to Toronto, Flight WS0668, was delayed because the aircraft returned to the gate to change out its crew prior...
120-C-A-2022 | Decision | 2022-10-03
[1] Gareth Bennett purchased round-trip tickets with WestJet to travel from Vancouver, British Columbia, to Belize City, Belize, via Toronto, Ontario. The return portion of his itinerary included a flight from Belize to Toronto on December 14, 2019, with a connecting flight to Vancouver the...
121-C-A-2022 | Decision | 2022-10-03