Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 16171 decisions.
Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the preapproved space required to accommodate her dog, an ESA, and concerning denied boarding. Ms. Maxwell has an anxiety...
2-AT-C-A-2024 | Decision | 2024-01-17
[1] Panorama filed an application with the Canadian Transportation Agency (Agency) to rescind Order 2023-A-S-246 (Order), issued on October 3, 2023.
[2] In the Order, the Agency suspended Panorama’s licences 000184 and 000185 (licences) due to the fact that Panorama had ceased to...
159-A-2023 | Decision | 2023-12-05
[1] On January 31, 2020, Babatunde Adesipo purchased a round-trip ticket to travel with WestJet from Toronto, Ontario, to London, United Kingdom, departing on March 8, 2020, and returning on March 16, 2020.
[2] On March 7, 2020, Mr. Adesipo cancelled his ticket due to safety concerns...
158-C-A-2023 | Decision | 2023-11-30
[1] On March 15, 2020, Timothy Sadai purchased one-way tickets for the applicants to travel from Hamilton, Ontario, to Abbotsford, British Columbia, on March 24, 2020, and one-way tickets to travel from Abbotsford to Hamilton on March 30, 2020.
[2] Mr. Sadai states that, due to the COVID-19...
155-C-A-2023 | Decision | 2023-11-23
[1] Drew Fraser purchased a round-trip ticket with Air Canada to travel from Moncton, New Brunswick, to Montréal, Quebec, on January 13, 2020, and return on January 29, 2020. Flight AC8905 from Moncton to Montréal, operated by Jazz Aviation LP (Jazz), was scheduled to arrive at 5:36...
156-C-A-2023 | Decision | 2023-11-23
[1] Sonia Martel purchased a round-trip ticket to travel with Air Canada from Montréal, Quebec, to Lima, Peru, departing on January 18, 2020. Her outbound flight was delayed by 11 hours and 9 minutes.
[2] As set out in Decision LET-C-A-19-2023, this application was previously joined to Case 20-...
153-C-A-2023 | Decision | 2023-11-02
[1] Jeremy MacDonald bought a ticket from Air Canada to travel from Yellowknife, Northwest Territories, to Edmonton, Alberta, via Calgary, Alberta, departing on January 12, 2020, and returning on January 18, 2020. Flight AC8234 from Yellowknife to Calgary was scheduled to depart at 6:30 pm; however...
152-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased tickets from the respondent for travel from Puerto Vallarta, Mexico, to Saskatoon, Saskatchewan, via Calgary, Alberta. Their flight was scheduled for March 23, 2020, but they submit it was cancelled due to the COVID-19 pandemic.
[2] The applicants submit that they saw...
151-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased round-trip tickets to travel from Winnipeg, Manitoba, to Puerto Vallarta, Mexico, departing on October 28, 2019, and returning on March 23, 2020. They claim that the respondent cancelled all international flights effective March 22, 2020, without...
150-C-A-2023 | Decision | 2023-10-27
[1] Farrel Huculak purchased a round-trip ticket to travel with WestJet from Halifax, Nova Scotia, to Montréal, Quebec, departing on January 23, 2020, and returning on January 26, 2020. Mr. Huculak’s outbound flight was cancelled and he was rebooked to travel to Montréal via Toronto, Ontario....
127-C-A-2023 | Decision | 2023-10-18