Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 11-19 of 19 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning baggage that was lost, damaged and delayed. The Agency added Swiss as an additional respondent to this case.
[2] The applicants seek compensation for the cost to replace...
52-C-A-2021 | Decision | 2021-06-07
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the carrier seeking compensation for expenses they incurred due to a piece of their baggage being delayed after they travelled with the carrier.
[2] On February 11, 2020, the carrier ceased all...
50-C-A-2021 | Decision | 2021-06-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding having to check and pay for their carry-on baggage.
[2] The Agency will address the following issues:
Did the respondent properly apply the terms and conditions set out...
46-C-A-2021 | Decision | 2021-06-03
SUMMARY
[1] Shirin Fayz filed an application with the Canadian Transportation Agency (Agency) against Austrian Airlines, pursuant to subsection 172(1) of the CTA, with respect to Austrian Airlines’ alleged failure to provide wheelchair assistance and assistance with her piece of checked...
51-AT-C-A-2021 | Decision | 2021-06-03
SUMMARY
[1] William Garrett McAllister filed an application with the Canadian Transportation Agency (Agency) against Air Transat claiming that Air Transat’s policy not to allow persons with disabilities to sit in the emergency exit row is discriminatory.
[2] The applicant seeks an order that Air...
48-AT-A-2021 | Decision | 2021-06-02
SUMMARY
[1] Keylia Senior filed an application with the Canadian Transportation Agency (Agency) against Caribbean Airlines regarding a lost piece of unchecked baggage on her return flight from Kingston, Jamaica, to Toronto, Ontario, on August 28, 2017.
[2] Ms. Senior’s application against...
47-C-A-2021 | Decision | 2021-06-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding delays they incurred during travel from Riyadh, Saudi Arabia, to Vancouver, British Columbia.
[2] The applicants seek compensation from Air Canada for not delivering the...
49-C-A-2021 | Decision | 2021-06-02
SUMMARY
[1] Aïssata Cissé filed an application with the Canadian Transportation Agency (Agency) against Corsair regarding the loss of a piece of baggage upon her return from a trip that included an initial flight from Paris, France, to Abidjan, Ivory Coast, on June 30, 2019, and flights from...
45-C-A-2021 | Decision | 2021-06-01
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning Emirates’ refusal to transport them on a flight that had been booked by WestJet. The Agency added Emirates as an additional respondent to this case.
[2] The applicants seek...
44-C-A-2021 | Decision | 2021-06-01