Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19638 decisions.
[1] Nicholas Liu filed an application with the Canadian Transportation Agency (Agency) against Air Canada in respect of the terms and conditions applicable to a Business Class Flexible fare ticket that he booked through Aeroplan’s Flight Rewards program. The ticket included flights with four...
Decision 33-A-2025 | Decision | 2025-08-20
[1] Nicholas Liu filed an application with the Canadian Transportation Agency (Agency) against Air Canada in respect of the terms and conditions applicable to a Business Class Flexible fare ticket that he booked through Aeroplan’s Flight Rewards program. The ticket included flights with four...
33-A-2025 | Decision | 2025-08-20
Summary
[1] GNWT filed an application with the Canadian Transportation Agency (Agency) under sections 113 to 116 of the Canada Transportation Act (CTA), alleging that CN has failed to meet its level of service obligations when it did not repair its railway line between Enterprise, Northwest...
31-R-2025 | Decision | 2025-07-30
Summary
[1] Asael Lubotzky filed an application with the Canadian Transportation Agency (Agency) alleging that Flair failed to provide wheelchair assistance at Fort Lauderdale-Hollywood International Airport when he was travelling from Fort Lauderdale, Florida, to Toronto, Ontario, on January 8,...
26-AT-A-2025 | Decision | 2025-07-03
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her dog in the cabin for travel to London, United Kingdom (UK). The Agency determined in Decision LET-AT-C-A-49-2021...
24-AT-A-2025 | Decision | 2025-06-26
Summary
[1] Adnan Elmasri filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada wrongfully refused him transportation for not wearing a mask during the COVID-19 pandemic and that he was not provided with wheelchair assistance after being removed from the...
22-AT-A-2025 | Decision | 2025-06-11
Summary
[1] On June 19, 2023, the Canadian Transportation Agency (Agency) issued Decision 102‑R‑2023 (Decision). In that decision, the Agency found that the applicants are entitled to a private crossing at mileage 48.97 of the Canadian National Railway Company’s (CN) Edson Subdivision, under...
21-R-2025 | Decision | 2025-05-22
Summary
[1] On April 7, 2025, Pine Row Acres applied to the Canadian Transportation Agency (Agency), under the Canada Transportation Act (CTA), for costs it incurred during the proceeding that lead to Decision 13-R-2025 (Decision).
[2] For the reasons set out below, the Agency dismisses the...
20-R-2025 | Decision | 2025-05-15
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05
Summary
[1] Mr. Kurz, a person with a disability, filed an application with the Canadian Transportation Agency (Agency) concerning Flair’s refusal to transport his electric wheelchair from Winnipeg, Manitoba, to Calgary, Alberta, on August 14, 2023.
[2] Mr. Kurz seeks corrective measures in the...
14-AT-A-2025 | Decision | 2025-04-02