Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
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Showing 51-60 of 167 decisions.
[1] The applicants purchased five round-trip tickets with the respondent to travel from Lima, Peru, to Montréal, Quebec, via Cancun, Mexico, as follows:
one ticket departing on May 29, 2020, and returning on September 5, 2020;
two tickets departing on May 29, 2020, and returning on...
114-C-A-2023 | Decision | 2023-07-17
[1] Alan Murphy was scheduled to travel from Sudbury, Ontario, to Edmonton, Alberta, via Toronto, Ontario, on December 19, 2019. Mr. Murphy’s initial flight from Sudbury to Toronto was delayed, which caused him to miss his connecting flight to Edmonton. Air Canada rebooked Mr. Murphy on a new...
113-C-A-2023 | Decision | 2023-07-13
[1] The applicant purchased a ticket to travel with the respondent from Guatemala City, Guatemala, to Montréal, Quebec, via Mexico City, Mexico, departing on January 12, 2020, and arriving on January 13, 2020. Upon their arrival at the Montréal airport, the applicant discovered that...
94-C-A-2023 | Decision | 2023-07-12
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Orlando, Florida, departing on March 7, 2020, and returning from Tampa, Florida, to Hamilton, on March 9, 2020.
[2] The applicants state that, as a precautionary measure, they decided...
112-C-A-2023 | Decision | 2023-07-12
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
[1] Maher Al-Huq travelled from Toronto, Ontario, to Mexico City, Mexico, on February 27, 2020. Upon his arrival, he discovered that his checked baggage had been damaged during the flight.
[2] Mr. Al-Huq seeks compensation for the damaged baggage.
[3] Interjet did not file an answer to...
110-C-A-2023 | Decision | 2023-06-29
[1] Joel Brillert purchased a one-way economy class ticket to travel with WestJet from Victoria, British Columbia, to Toronto, Ontario, on March 30, 2020. On March 21, 2020, Mr. Brillert changed his ticket for a “Family Econo” class ticket to travel from Victoria to...
109-C-A-2023 | Decision | 2023-06-29
[1] The applicants were scheduled to travel from Tunis, Tunisia, to Montréal, Quebec, via Casablanca, Morocco, on December 18, 2020. Their flight was scheduled to depart at 11:50 am, but they were refused transportation because they arrived late at the departure gate.
[2] The applicants seek...
108-C-A-2023 | Decision | 2023-06-28
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications where applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency joined these...
105-AT-C-A-2023 | Decision | 2023-06-23
[1] Mr. Benoit purchased a round-trip ticket with Tunisair for travel from Montréal, Quebec, to Tunis, Tunisia. His return flight was scheduled to depart on November 2, 2019, at 10:20 am, and arrive at 2:15 pm. However, the flight was delayed for more than four hours and Mr. Benoit missed his...
107-C-A-2023 | Decision | 2023-06-23