Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 231-240 of 16169 decisions.
Satyam Panchal against Air Canada, Air India Limited, and United Airlines, Inc. - consumer complaint
[1] Mr. Panchal was scheduled to travel from Vadodara, India, to Toronto, Ontario, on the following interline itinerary:
Air India Flight 531, on December 28, 2020, departing Vadodara at 9:10 p.m. and arriving in Delhi, India, at 10:40 p.m.;
United Airlines Flight 899, on...
54-C-A-2022 | Decision | 2022-04-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to San José, Costa Rica, via San Salvador, El Salvador. The flights were scheduled to depart on March 15, 2020, and return on March 22, 2020. However, the applicants cancelled their tickets prior...
52-C-A-2022 | Decision | 2022-04-11
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Taipei, Taiwan, via Guangzhou, China, departing on December 18, 2019, and returning on December 29, 2019, via Singapore and Guangzhou. When the applicants arrived in Guangzhou on December 19, 2019, they were refused...
50-C-A-2022 | Decision | 2022-04-11
[1] The applicant purchased a round-trip ticket to travel from Pittsburgh, Pennsylvania, to Edmonton, Alberta, via Toronto, Ontario, on November 26, 2019, and returning on December 1, 2019. The applicant’s return flight, which was scheduled to depart at 9:20 p.m. from...
51-C-A-2022 | Decision | 2022-04-11
[1] Chayle Beaudoin purchased a one-way ticket to travel from Medellin, Colombia, to Vancouver, British Columbia, via Panama City, Panama, and Houston, Texas, arriving at 9:41 p.m. on January 28, 2020. Her connecting flight departing from Panama City was delayed. She was rebooked on another...
49-C-A-2022 | Decision | 2022-04-08
[1] Monique Renault purchased a round-trip ticket from WestJet to travel from Toronto, Ontario, to Québec, Quebec, departing on February 15, 2020, and returning on February 27, 2020. Her return flight was cancelled due to adverse weather conditions and WestJet rebooked her on a flight departing on...
47-C-A-2022 | Decision | 2022-03-24
[1] The applicants purchased round-trip tickets with the respondent to travel from Winnipeg, Manitoba, to Tel Aviv, Israel, via Ottawa and Toronto, Ontario, for the outbound portion of their itinerary. They were scheduled to arrive in Tel Aviv on January 14, 2020, at 10:15 a.m. The applicants...
46-C-A-2022 | Decision | 2022-03-23
[1] The applicants purchased an all-inclusive vacation package from WestJet Vacations, which included round-trip transportation with the respondent from Ottawa, Ontario, to Cancun, Mexico, via Toronto, Ontario, departing on January 28, 2020, and returning on February 11, 2020.
[2] On February 11,...
43-C-A-2022 | Decision | 2022-03-17
[1] The applicants purchased round-trip tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica, departing February 3, 2020, and returning on February 10, 2020. Their return flight was scheduled to depart at 3:00 p.m. and arrive in Toronto...
44-C-A-2022 | Decision | 2022-03-17
[1] The applicants purchased tickets from the respondent for round-trip travel from Winnipeg, Manitoba, to Lihue, United States, via Vancouver, British Columbia. The applicants were scheduled to depart Winnipeg on February 29, 2020, and return on March 15, 2020.
[2] On the return portion of their...
45-C-A-2022 | Decision | 2022-03-17