Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 301-310 of 16169 decisions.
SUMMARY
[1] Norris Monaghan filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its decision to refuse him transportation from Toronto, Ontario, to Uruguay on October 29, 2018, because of the condition of his passport. He also claims that the good...
127-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Karen Archer filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the cancellation of her complete reservation due to being refused transportation on the first segment of her itinerary.
[2] Ms. Archer seeks compensation in the amount of CAD...
123-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
SUMMARY
[1] Maria Almeida filed an application with the Canadian Transportation Agency (Agency) against Air Transat regarding the cancellation of her flight reservation from Lisbon, Portugal, to Toronto, Ontario, on January 31, 2020.
[2] Ms. Almeida seeks compensation in the amount of EUR 637.90...
121-C-A-2021 | Decision | 2021-11-16
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its request for excess baggage fees and its subsequent refusal to transport them.
[2] The applicants seek reimbursement for the cost of their additional flights and the...
118-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] Choudhry Muhammad Anwar Goraya filed an application with the Canadian Transportation Agency (Agency) against PIA claiming that he missed Flight No. PK790 on October 23, 2018, from Toronto, Ontario, to Lahore, Pakistan, because the airport staff who provided him with wheelchair...
116-AT-A-2021 | Decision | 2021-11-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Delta Airlines and Air France regarding the delay of their baggage while travelling from Toronto, Ontario, to Marrakesh, Morocco. The applicants seek compensation in the amount of CAD 671....
115-C-A-2021 | Decision | 2021-10-28
[1] Linda Souraya purchased round-trip tickets to travel from Calgary, Alberta, to Abbotsford, British Columbia, with Flair. When she arrived at the airport in Abbotsford for her return flight on February 26, 2020, she was informed that her flight had been cancelled. Ms. Souraya states that...
113-C-A-2021 | Decision | 2021-10-27