Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 51-60 of 141 decisions.
[1] The applicants purchased tickets to travel on Flight WG0131 from Ottawa, Ontario, to Mazatlán, Mexico, on March 10, 2020. The flight was scheduled to depart at 8:55 am, but did not depart until 1:00 pm and then made an unscheduled stopover in Montréal, Quebec. As a...
100-C-A-2023 | Decision | 2023-06-15
[1] The applicants purchased round-trip tickets with the respondent to travel from Montréal, Quebec, to Cancun, Mexico, departing on June 27, 2020, and returning on July 2, 2020, for one of the applicants and July 4, 2020, for the others.
[2] The applicants claim that their flight was...
98-C-A-2023 | Decision | 2023-06-13
[1] On January 20, 2020, the applicants were scheduled to travel with the respondent on Flight AC1627, from Fort Lauderdale, United States, to Toronto, Ontario, and then on Flight AC155 from Toronto to Calgary, Alberta.
[2] Flight AC1627 was delayed in departing Fort Lauderdale, which caused the...
97-C-A-2023 | Decision | 2023-06-13
[1] The applicants purchased round-trip tickets with the respondent to travel from Québec, Quebec, to Samaná, Dominican Republic, departing on February 7, 2020, and returning on February 28, 2020.
[2] The applicants were originally scheduled to arrive in Samaná on February ...
99-C-A-2023 | Decision | 2023-06-13
[1] The applicants purchased round-trip tickets to travel between Vancouver, British Columbia, and Toronto, Ontario, departing on May 22, 2020, and returning on June 14, 2020. On April 21, 2020, the respondent cancelled the flights and provided the applicants with travel credits.
[2] The...
95-C-A-2023 | Decision | 2023-06-12
[1] Josiane Lord purchased a round-trip ticket for travel with Interjet from Montréal, Quebec, to Lima, Peru, via Mexico City, Mexico, departing on June 5, 2020, and returning on June 17, 2020.
[2] Ms. Lord states that Interjet cancelled her flight due to the COVID-19 pandemic and...
92-C-A-2023 | Decision | 2023-06-09
[1] On August 4, 2020, Sonya Witzman purchased a round-trip economy ticket to travel from Edmonton, Alberta, to Ottawa, Ontario, departing September 5, 2020, and returning on September 7, 2020. WestJet cancelled Ms. Witzman’s direct non-stop flights for operational reasons and provided her with new...
93-C-A-2023 | Decision | 2023-06-09
[1] The applicants were scheduled to travel from Bengaluru, India, to Toronto, Ontario, via London, United Kingdom, on January 16, 2022. Upon checking in for their first flight segment, they were informed that they required visas for transit through the United Kingdom, which they did not have, and...
91-C-A-2023 | Decision | 2023-06-06
[1] Sylvie Papineau purchased a round-trip ticket to travel from Montréal, Quebec, to Lyon, France, via Tunis, Tunisia, departing on December 20, 2019. However, the flight segment from Montréal to Tunis was delayed and Ms. Papineau missed her connecting flight. Ms. Papineau states that...
89-C-A-2023 | Decision | 2023-06-05
[1] The applicants purchased tickets to travel with the respondent from Vancouver, British Columbia, to Cancun, Mexico, on January 5, 2020. Their flight, scheduled to depart at 10 am, was delayed twice and then cancelled. The applicants were rebooked on a flight that departed the following day and...
90-C-A-2023 | Decision | 2023-06-05