Air Liaison Inc.
Contravention
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Liaison Inc. has committed the following 10 violations, they did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations (APPR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of the APPR.
These violations occurred between February 14, 2025, and January 23, 2026
Between July 2 and 3, 2025, Air Liaison Inc. failed to provide to a passenger, affected by delays and the cancellation of flight DU101 scheduled on July 3rd, 2025, the information referred to in subsection 13(1) of the Air Passenger Protection Regulations (APPR) using the available communication method for which he indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5)of the APPR.