Air Transat A.T. Inc.
Contravention
(1) On or about June 7, 2024, Air Transat A.T. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR.
(2) On or about June 7, 2024, Air Transat A.T. failed to provide, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.
(3) On or about June 7, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR.
(4) On or about April 22, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR.
(5) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Transat A. T. Inc. has committed the following four violations, failed to provide passengers, affected by the cancellation of flights TS715, TS771, TS772 and TS399, scheduled between May 1, 2024 and January 4, 2025, with the information referred to in subsection 13(1) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations.