Ottawa International Airport Authority
Contravention
Note: Subject to a Compliance Agreement
(1) On or about March 27, 2023, the Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near Gate 18 in the Canada/International gate area, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations.
(2) On or about March 27, 2023, the Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near the bottom of the escalator in the U.S. gate area, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations.
Compliance Agreement
After a request by the Ottawa International Airport Authority, the Agency has agreed to enter into a compliance agreement pursuant to subsection 180.62(1) of the Canada Transportation Act. The terms of the compliance agreement go beyond the Ottawa International Airport Authority’s regulatory obligations and the contraventions in the Notice of Violation to remove additional barriers for persons with disabilities and improve travelling conditions for passengers.
Date of the agreement: December 22, 2023
Notice of Compliance
The Ottawa International Airport Authority was served with a Notice of Compliance pursuant to 180.62(3) of the Canada Transportation Act as the Agency is satisfied that the Ottawa International Airport Authority has complied with the Agreement entered into. Consequently, no further proceedings under Part VI of the Canada Transportation Act shall be taken against the Ottawa International Airport Authority with respect to the contravention.
Date of Notice of Compliance: March 8, 2024