FAQs: Accessible Transportation Planning and Reporting Regulations

The CTA has new regulations called the Accessible Transportation Planning and Reporting Regulations (ATPRR). The ATPRR were created under the authority of the Accessible Canada Act (ACA). The ACA sets out planning and reporting requirements to identify and remove barriers – and prevent new barriers – in priority areas such as communication, services and equipment.

What do the ATPRR say?

Here are some things the ATPRR tell transportation service providers (TSP):

  • Who is captured by the regulations;
  • When they have to publish their accessibility plans and progress reports;
  • What needs to be in a TSP’s accessibility plan, feedback process and in their progress report;
  • How the accessibility plans, the description of feedback process, and the progress reports need to be published. This includes requirements for alternate formats; and,
  • TSPs must consult persons with disabilities when preparing their accessibility plan and progress report;

What is an Accessibility Plan?

Accessibility plans set out the steps that TSPs will take to improve accessibility during a three-year period. The

Accessibility plans must set out how the TSP will identify, remove and prevent barriers in six priority areas:

  1. Information and communication technologies (ICT);
  2. Communication other than ICT;
  3. The procurement of goods, services and facilities;
  4. The design and delivery of programs and services;
  5. Transportation; and,
  6. The built environment.

An accessibility plan must identify all of the CTA accessibility-related provisions of regulations that apply to the TSP.

An accessibility plan must also set out information on how a TSP consulted with persons with disabilities when preparing its accessibility plan.

How can feedback be submitted to a TSP?

TSPs must accept feedback that is provided in any way that the TSP communicates with the public. This must include:

  • In person;
  • By mail;
  • By telephone; and,
  • By email.

If a TSP uses other electronic ways to communicate with the public, such as social media platforms, it must also accept feedback in those ways. Therefore, a TSP must accept and acknowledge feedback received by Facebook, Twitter, Instagram, and other social media platforms it uses.

A TSP must let the person know that it received their feedback. They must do so in the same way that the feedback was sent to them.

TSPs must accept feedback that is provided anonymously. A TSP does not need to confirm to an anonymous sender that their feedback was received.

In its description of its feedback process, a TSP must provide information about how a person can submit feedback.

What is a progress report?

A progress report gives an update about how a TSP is doing in meeting its accessibility plan, and any other accessibility-related progress it has made that was not in its plan.

Progress reports must include information about the feedback the TSP received from persons with disabilities.

Are the regulations for every transportation service provider?

The ATPRR apply to all transportation service providers that operate in the federal transportation network and that are required to comply with any CTA accessibility-related regulations.

How will the regulations be enforced?

The CTA approach to compliance monitoring and enforcement is guided by its modern compliance monitoring and enforcement policy and enforcement process that were recently developed and published.

In a situation where a TSP has violated a transportation-related provision of the ACA, a designated enforcement officer of the CTA may issue a notice of violation (NOV) with a warning or an administrative monetary penalty (AMP) that the TSP must pay.

The amount of the penalty for each violation, which can be up to $250,000, is based on the level of severity of the violation and whether there is recurring non-compliance.

Once an NOV with an AMP has been issued, the CTA may, upon request by a TSP, enter into a compliance agreement subject to terms that the CTA considers appropriate for the purpose of ensuring the TSP’s compliance with its legal obligations.

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