Publications
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables individuals to access or obtain copies of records of a government institution, subject to specific and limited circumstances under the ATIA. The ATIA complements other policies and procedures to make government information available to the public, such as open-government initiatives and proactive disclosure.
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their personal information held by institutions subject to the PA and to request corrections. The PA also establishes a legal framework governing the collection, retention, use, disclosure, processing, disposal and accuracy of personal information in the delivery of programs and activities of institutions subject to the PA.
This guide explains:
- Who is covered by the additional seating obligations;
- What kind of assistance carriers must give to passengers with disabilities who need additional seats;
- The One Person, One Fare requirement for domestic travel;
- The responsibilities of passengers with disabilities who need additional seats; and
- Travel tips for passengers with disabilities who need additional seats.
This guide explains:
- Services to assist travellers with disabilities during security screening;
- Security screening of travellers with disabilities travelling with an assistive device, mobility aid, support person, or service dog;
- Services to assist travellers with disabilities during the border clearance process; and
- Signage under the control of CATSA and CBSA.
A plain language summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency Guide is available.
This guide explains:
- What is considered to be a service dog;
- Carriers' obligations to transport service dogs;
- Factors to consider when determining the amount of floor space to transport service dogs; and
- The approximate amount of floor space required for service dogs.
This guide describes:
- What mobility aids and other assistive devices are covered by the ATPDR;
- Obligations of transportation service providers concerning:
- Services for travellers who use mobility aids and other assistive devices;
- The accessibility of transportation equipment and terminals for travellers who use mobility aids and other assistive devices;
- Publishing information on services and related conditions;
- Retaining information and documentation for future trips; and
- Personnel training.
- Responsibilities of travellers who use mobility aids and other assistive devices; and
- Tips for travellers who use mobility aids and other assistive devices.
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience, including services, equipment, facilities, communications, training, and security and border screening.
A core mandate of the Canadian Transportation Agency (CTA) is to protect this right. Under Part V of the Canada Transportation Act, transportation service providers are required to ensure, up to the point of undue hardship, that barriers to persons with disabilities are removed, so those persons have equal access to the federal transportation network. The CTA’s roles are to make accessibility-related regulations and resolve accessibility-related disputes between travellers with disabilities and transportation service providers.
This guide explains:
- The services for which no advance notice is needed;
- The services for which a carrier can request advance notice, information and/or documents from a person with a disability;
- What kinds of documents or information a carrier may request from a person with a disability;
- How much advance notice a person with a disability must give when requesting services; and
- What a carrier must do if the traveller doesn’t provide advance notice, documents or information.
This guide explains:
- What kind of assistance operators and carriers must provide, including information to be published; and
- Curbside assistance tips for passengers.