Railway, Rail Shipper and Community Help Line

 

1-877-850-7148

The Canadian Transportation Agency offers information, guidance and dispute resolution services about:

  • level of service provided by railway companies to shippers
  • rail noise and vibration
  • railway crossings and other issues

We can also help with shipper and community rights and obligations.

Help Line staff are available Monday to Friday, 8 a.m. to 5 p.m. Eastern time

In the event we are unable to answer your call, please leave a message. We will return your call within 1–2 business days.

Your identity will not be shared with the carrier without your express consent.

Resources


Railway, Rail Shipper and Community Help Line 1-877-850-7148 (transcript)

Have rail questions?

Need information about dispute resolution?

How can we help you?

Canadian Transportation Agency Rail Help Line: 1-877-850-7148

Report a problem on this page

* Please select all that apply: (required)

Date modified: