Railway, Rail Shipper and Community Help Line

1-877-850-7148

The Canadian Transportation Agency offers information, guidance and dispute resolution services about:

• level of service provided by railway companies to shippers
• rail noise and vibration
• railway crossings and other issues

We can also help with shipper and community rights and obligations.

Help Line staff are available Monday to Friday, 8 a.m. to 5 p.m. Eastern time

In the event we are unable to answer your call, please leave a message. We will return your call within 1–2 business days.

Your identity will not be shared with the carrier without your express consent.

Resources

• Rail Monitoring at the Agency
• Railway Crossings
• FAQs: Private Railway Crossings
• Railway line construction and relocation
• Complaints about rail noise and vibration
• Long-Haul Interswitching
• Guides and tools for rail

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