Railway, Rail Shipper and Community Help Line

The Canadian Transportation Agency offers information, guidance and dispute resolution services about:

• Level of service provided by railway companies to shippers
• Rail noise and vibration
• Railway crossings and other issues

We can also help with shipper and community rights and obligations.

Issues we cannot help with:

• Blocked crossings (Transport Canada)
• Railway safety issues (Transport Canada)
• Ongoing maintenance of public crossings (road authority, e.g. municipality or province and/or railway company)
• Via Rail consumer complaints
• Railway issues originating in the United States of America

Resources

• Rail Monitoring at the Agency
• Railway Crossings
• FAQs: Private Railway Crossings
• Railway line construction and relocation
• Complaints about rail noise and vibration
• Guides and tools for rail

1-877-850-7148

Please leave a message and we will return your call within 1–2 business days, between 8 a.m. to 5 p.m. Eastern time.

Your identity will not be shared with the carrier without your express consent.