Agency site
Displaying 11-20 of 39 items.
The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2021-05-28
June 12, 2019 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) announced today that the amended Air Transportation Regulations (ATR) are now finalized. The CTA delivers its air transportation mandate through the administration of the ATR.
The ATR were...
News | 2019-06-12
Interpretation Policy
An interpretation policy is an overarching document that outlines the commitments, practices, and tools to be applied by a department or agency when providing Canadians and businesses with information and guidance on regulatory obligations to be met. It also identifies the...
Web page | 2017-03-30
Read the pdf (403 KB)
Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Enabling act(s)
Canada Transportation Act
Description
The Air Transportation Regulations (ATR) were registered on December 31, 1987. While there have been some amendments and additions made to the ATR over the years, there are areas that are in need of updating in order to reflect changes in the...
Web page | 2019-04-10
The Canadian Transportation Agency (Agency) is requesting comments from the aviation industry and other interested stakeholders on whether persons who have commercial control over an air service, but do not operate aircraft (Indirect Air Service Providers), should be required to hold a licence....
Consultation | 2015-12-21
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints...
Web page | 2024-07-29
Check against delivery
It's a pleasure to be back in the Canadian city that, perhaps more than any other, is a nexus between Canada's national transportation system and the global trade that has become so critical to this country's long-term prosperity. The economic well-being of Canadians is...
Speeches | 2017-08-29
Alternate format available
PDF
Message from the Chair and Chief Executive Officer
I am writing this introductory message at a time when the COVID-19 pandemic and its widespread impacts are very much on everyone's mind. The pandemic has caused major disruptions to our personal...
Publication | 2020-12-07
Table of contents
Overview
Total rulings by Members
Disputes resolved by the Agency
Fostering compliance
Providing consumer protection for air passengers
Number and outcome of air travel complaints
Number of complaints resolved (by carrier)...
Web page | 2017-06-16