Agency site
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... have a responsibility to address any such concerns or complaints as expeditiously and effectively as possible, directly with the ... to have a process in place to deal with public concerns or complaints. this process is to include a designated person or group to deal ...
Publication | 2007-01-02
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-03-31
1. Purpose of these Guidelines
These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
... the agency, as an administrative tribunal, also hears complaints from passengers that believe that a transportation service ... in many cases, the agency is able to help resolve those complaints through an informal mediation process, while other complaints ...
Speeches | 2024-05-22
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation.
Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
... 100% or 0%, depending on whether a process of making complaints is provided on the airport's web site. compliance with ... 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site. Compliance with ...
Web page | 2015-09-11
... 100% or 0%, depending on whether a process of making complaints is provided on the airport's web site. compliance with ... 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site. Compliance with ...
Web page | 2015-09-11
... 100% or 0%, depending on whether a process of making complaints is provided on the airport's web site. compliance with ... 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site. Compliance with ...
Web page | 2015-09-11