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Displaying 21-30 of 89 items.
CTA releases What We Heard Report summarizing its air passenger protection consultations
Gatineau, Quebec – October 16, 2018 – The Canadian transportation Agency (CTA) today released its What We Heard Report, summarizing the input it received from Canadians over the course of its national consultations on new air passenger protection regulations. The three-month consultation process...
News | 2018-10-15
Inquiry Officer's Report - Sunwing Flights between April 14 and 18, 2018
... airport between april 14 and 18, 2018, for which complaints have been filed by passengers with the canadian transportation ... AIRPORT BETWEEN APRIL 14 AND 18, 2018, FOR WHICH COMPLAINTS HAVE BEEN FILED BY PASSENGERS WITH THE CANADIAN TRANSPORTATION ...
Web page | 2018-10-22
Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Flight cancellations from Flair Airlines – information for passengers
Flair Airlines has cancelled service for various flights between certain Canadian and US cities. Currently Flair Airlines reports that it is offering refunds to passengers who have not yet travelled, or it is repatriating passengers needing to fly back home. You may be eligible for a refund, to be...
News | 2019-02-22
Advisories for Pakistan and certain regions in India
... possible to make alternate arrangements. visit our  air complaints  page for information on how the agency handles complaints related to flight disruptions.   The Canadian government has ...
News | 2019-02-27
WOW passengers - Important information about cessation of air operations
If you are affected by WOW airlines' bankruptcy, we suggest the following: Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or...
News | 2019-03-28
Canadian Transportation Agency issues determination in Sunwing inquiry – Sunwing to pay $694,500 penalty
... items. this determination addresses the 574 active complaints filed by individual passengers with the cta. sunwing must make ... who are owed compensation, whether or not they submitted complaints . the parties can avail themselves of the cta's facilitation and ...
News | 2019-04-08
Air Passenger Protection Regulations
Regulations The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers. Air Passenger Protection Know...
Web page | 2019-05-22
Air Passenger Protection Regulations - Regulatory Impact Analysis Statement
Executive summary Issues: Currently, Canada does not have a standardized passenger protection regime for air travel. While the Air Transportation Regulations (ATR) establish the terms and conditions that air carriers operating in Canada must address in their tariffs, air carriers are permitted to...
Web page | 2019-05-22
New Air Passenger Protection Regulations now in force
July 15, 2019 – Gatineau, QC – Canadian Transportation Agency Starting today, passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air. The new regulations, a major CTA regulatory initiative, require airlines to meet...
News | 2019-07-15

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