Agency site

Displaying 1-10 of 89 items.
Air travel: terms and conditions of carriage (tariffs)
What are your rights and responsibilities when flying? Who must have a tariff? What are a carrier’s responsibilities to its tariff? What’s included in a tariff? Where can you find a carrier’s tariff? What are your rights and responsibilities when flying? Travellers and air carriers both...
Web page | 2016-09-26
Interline Baggage Rules for Canada: Interpretation Note
Effective for tickets issued on or after April 1, 2015. Disclaimer The Canadian Transportation Agency (Agency) is the economic regulator of Canada’s federal transportation network. It publishes Interpretation Notes to provide information and guidance on provisions of the Canada Transportation Act...
Publication | 2015-10-02
Interline baggage rules for Canada: questions and answers
Application Q. What is the Agency’s new approach to baggage rules? As per the new approach, for international itineraries involving multiple air carriers, to and from Canada, purchased on a single ticket issued on or after April 1, 2015, carriers should...
Web page | 2014-08-26
Passenger Terminal Accessibility
... have a responsibility to address any such concerns or complaints as expeditiously and effectively as possible, directly with the ... to have a process in place to deal with public concerns or complaints. this process is to include a designated person or group to deal ...
Publication | 2007-01-02
Removing Communication Barriers for Travellers with Disabilities: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Air transportation regulations
... and, facilitates and adjudicates certain air related complaints . . Although it permits the market to largely self-regulate, it ... and, facilitates and adjudicates certain air related complaints . Published date:  Thursday, December 15, 2016 Milestones fc:  ...
Consultation | 2016-12-15
Complaints about fares and rates on domestic routes with little or no competition
how does the agency handle complaints about fares and rates on such routes? Complaints about fares and rates on domestic routes with little or no competition complaints about fares and rates on domestic routes with little or no ...
Web page | 2015-10-20
Failure to give notice when discontinuing or reducing a domestic air service to a community
When does a carrier need to give notice? A carrier must notify the community if it proposes to: discontinue a service, resulting in only one or no carriers serving a point; reduce the frequency of a service to less than one flight per week, resulting in only one or no carriers providing...
Web page | 2015-10-20
Provincial and territorial government authorities (dealing with consumer matters including travel)
... site: www.maca.gov.nt.ca n.b.: the office handles consumer complaints by attempting to mediate disputes between the consumer and ... site: www.maca.gov.nt.ca N.B.: The Office handles consumer complaints by attempting to mediate disputes between the consumer and ...
Web page | 2023-03-27

Also search in...

Type

Sector

Published