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Performance and statistics
... fiscal year 2019–2020 fiscal year 2018–2019 air travel complaints per 100 flights – by airline air travel complaint decisions ... Fiscal year 2019–2020 Fiscal year 2018–2019 Air travel complaints per 100 flights – by airline Air travel complaint decisions ...
Web page | 2026-04-15
Access to Information and Privacy
Completed access to information requests The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada. Related information Sources of federal government...
Web page | 2025-10-17
Transparency
Contents Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy Proactive Disclosure The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2025-06-06
Terms and Conditions
... or incomplete any questions, comments, concerns or complaints regarding the administration of the You have the right to ... or incomplete Any questions, comments, concerns or complaints regarding the administration of the terms and conditions ...
Web page | 2017-02-28
Service standards of the Agency
services standard target complaints resolution office 90 calendar days after the start notice is ... 60 calendar days 100% Services Standard Target Complaints Resolution Office 90 calendar days after the start notice is ...
Web page | 2026-01-07
Code of Values and Ethics for the Canadian Transportation Agency
... the context of our code. supporting prompt resolution of complaints related to values and ethics. Fostering a culture of values and ... the context of our Code. Supporting prompt resolution of complaints related to values and ethics. code of values and ethics for the ...
Publication | 2015-10-06
Interpretation Note on Section 32 of the Canada Transportation Act
The Agency’s Power to Review its Decisions and Orders 1. INTRODUCTION There is a basic legal principle in favour of the finality of court and tribunal decisions.  This principle is in the interests of parties to a proceeding who have legitimate expectations that a decision, once rendered...
Publication | 2015-10-05
Annotated Dispute Adjudication Rules
air travel complaints Air travel complaints annotated dispute adjudication rules ...
Publication | 2023-09-30
Privacy impact assessment – Case management system
... and marine transportation. dispute resolution, to resolve complaints about federal transportation services, rates, fees and charges. ... files starting with a proof of concept for: air travel complaints ; and railway crossing filed agreements.  once the crm is fully ...
Web page | 2016-02-22
Privacy Impact Assessment of the Forms for the Complaint and Dispute Resolution Program
... the agency's newly developed forms and revised forms for complaints (i.e. air travel complaints and disability/accessibility-related complaints related to air, rail, marine, and interprovincial buses) in ...
Web page | 2016-07-14

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