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... system of formal and informal processes for rail, air and marine transportation matters within the federal transportation ... of disputes through informal processes such as facilitation , mediation, and arbitration. as a quasi-judicial tribunal, the ...
Publication | 2016-09-19
i'd like to turn now to consumer protection for air travellers . in the same speech in which he addressed foreign ... expect from an airline if there are disruptions to their travel . this confusion can contribute to frustration. and frustration can ...
Speeches | 2016-11-16
... conflicts over the establishment of railway crossings. complaints about noise and vibration coming from railway operations. disputes ... cruise and ferry terminals and ships. complaints from air travellers about issues like bumping and lost luggage. to deal with ...
Speeches | 2016-10-28
... for conflicts over rates between shippers and any rail, air , or marine carrier ; and formal adjudication, where the agency ... has a good track record. the vast majority of air travel complaints are resolved through facilitation . our confidential ...
Speeches | 2016-11-18
... conflicts over the establishment of railway crossings. complaints about noise and vibration coming from railway operations. disputes ... cruise and ferry terminals and ships. complaints from air travellers about issues like bumping and lost luggage. to deal with ...
Speeches | 2016-10-28