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Read the pdf (484 KB)
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News Release
Consultation on proposed changes
Consultation Paper
Submissions
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Introduction
On June 22, 2023,...
Publication | 2023-11-15
... information and communication technologies (ict) communications , other than ict the design and delivery of programs and ... Information and Communication Technologies (ICT) Communications , other than ICT The Design and Delivery of Programs and ...
Publication | 2023-12-28
... lost or damaged baggage; tarmac delays; clear communications and advertising; assignment of seats to children under 14 in ... the rebooking and refund protections, as well as with the communications requirements, have also been noted. this includes cases of ...
Publication | 2023-07-11
Read the pdf (516 KB)
Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
... 45,668,631 8,133,060 8,133,060 transportation and communications 408,566 89,014 89,014 information 341,109 113,573 113,573 ... 45,668,631 8,133,060 8,133,060 Transportation and communications 408,566 89,014 89,014 Information 341,109 113,573 113,573 ...
Publication | 2023-08-30
... clients, requesters and external requesters. the internal communications were transmitted by email, instant messaging (microsoft teams), mobile phone and video conferencing. the external communications with requesters were done by email or mobile phone. running ...
Publication | 2023-10-18
... clients, requesters and external requesters. the internal communications were transmitted by email, instant messaging (microsoft teams), mobile phone and video conferencing. the external communications with requesters were done by email or mobile phone. running ...
Publication | 2023-10-18
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