Agency site
Displaying 1-3 of 3 items.
The Canadian Transportation Agency (Agency) is seeking input on requests by transportation service providers for temporary exemptions from certain provisions of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).
Transportation service providers have made these...
Consultation | 2021-01-15
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22