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Displaying 101-110 of 127 items.
Client Satisfaction Research 2009-2010
... lasted between 30 minutes and one hour. all 34 stakeholder contacts on the sample provided by the agency were contacted for the ... lasted between 30 minutes and one hour. All 34 stakeholder contacts on the sample provided by the Agency were contacted for the ...
Publication | 2011-08-11
Compliance Report: Terminal Code
The Agency found that the majority of federally-regulated transportation terminals are now fully compliant with provisions of the Code of Practice: Passenger Terminal Accessibility. I. Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the...
Publication | 2010-10-21
Fractional Ownership - Is a licence required from the Agency?
The intent of this document is to provide information to guide those who may be considering the operation of an air service by way of a fractional ownership program in Canada. What is fractional ownership? Although there are variations in individual fractional ownership programs, their structure...
Publication | 2014-05-15
Operation of season-long charter programs by U.S. air carriers on behalf of all professional sports teams
Context Effective December 8, 2009, the Canadian Transportation Agency (Agency) allows charter flights operated by U.S. carriers under season-long contracts with all professional sports teams that include multiple stops in Canada. Following the amendment of the Air Transportation Regulations, SOR/...
Publication | 2019-09-26
Scheduled International Air Service: U.S. Applicants
revised March, 2010 Part I: General Information A. Relevant Acts and Regulations The issuance of a licence by the Canadian Transportation Agency (the Agency) and the operation of air services are governed by the following: the Canada Transportation Act (the Act); the Air Transportation...
Publication | 2010-03-01
Guidelines Respecting Net Salvage Value Determination Applications
Part 1 – Introduction 1.1 Context of the Guidelines The Canada Transportation Act (Act) provides a framework for railway companies under federal jurisdiction to transfer or discontinue railway lines provided certain procedures are followed. The Act also sets out a process that must be followed...
Publication | 2023-12-11
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted. Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Non-Scheduled International Air Service: Foreign Applicants (non-U.S.)
1. General Information 1.1  Relevant Acts and Regulations The issuance of a licence by the Canadian Transportation Agency (Agency) and the operation of air services are governed by the following: the Canada Transportation Act (the Act); the Air Transportation Regulations (the ATR); and the...
Publication | 2015-10-13
Rail Complaints: What you need to know
Introduction The Agency may determine the facts of a dispute involving rate and service matters arising in the rail industry and order the appropriate relief to be implemented. The Agency further oversees the competitive rail access provisions of the Canada Transportation Act, which are designed...
Publication | 2008-05-06
Rail Noise and Vibration Complaints Brochure
Are you affected by the noise or vibration of a railway? As communities and railways grow and expand in close proximity to each other, careful planning and communication is critical in order to balance the needs of railways and the concerns of communities. Occasionally, however, disputes about...
Publication | 2017-03-07

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