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Accessibility complaints about transportation services
Accessibility Help Line Have questions relating to accessible transportation? Need help filing an accessibility complaint? 1-844-943-0273 Contact us Monday to Friday, 8 a.m. to 5 p.m. EST. TTY: 1-800-669-5575 ASL version of Accessibility Help Line of Accessibility...
Web page | 2026-02-13
Complaints about rail noise and vibration
What types of rail noise and vibration complaints can the Agency help with? The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by: federal freight railways or public passenger service providers (including ...
Web page | 2021-02-08
Complaints about work done by railway companies for safety reasons
Types of disputes we can help with According to section 24 of the RSA, the Governor in Council can make regulations restricting specific activities on land adjoining the land on which the railway is situated, where those activities may threaten safe railway operations. These regulations may...
Web page | 2016-08-26
Disputes about the construction of a railway line across another railway line
Types of disputes we can help with Under section 99 (Part III) of the Canada Transportation Act, if the parties are unable to reach an agreement respecting a railway crossing, the party proposing to construct the crossing may apply to the Agency. The Agency may authorize the construction of the...
Web page | 2016-08-26
Disputes about charges and associated terms and conditions
Types of disputes we  can help with Sometimes railway companies charge shippers for specific activities performed over and above the service to be provided upon payment of the rate, such as: demurrage (taking longer than permitted to load or unload a railcar); cleaning and storing railcars;...
Web page | 2016-08-26
Disputes about public passenger service providers’ use of railway lines and other assets
Types of disputes we can help with Whenever a public passenger serv­ice provider and a railway company are unable to agree in respect of any matter raised in the context of the negotiation of any agreement concerning the use of the railway company’s railway, land, equipment, facilities or services...
Web page | 2016-08-26
Disputes about running rights and joint track usage
Types of disputes we can help with A railway company can apply to the Agency for the right to run its trains over the tracks of any other federal railway company when no negotiated agreement exists. For more information about running rights and joint track usage, read section 138 of the Canada...
Web page | 2016-08-26
Disputes about rail rates
Types of disputes we can help with Competitive line rates A shipper located beyond the 30 kilometer interswitching limit may ask the Agency to set a competitive line rate for moving goods over the originating railway to the interchange point, for transfer to another railway. The shipper must...
Web page | 2016-08-26
Interswitching
What is interswitching? Interswitching is the transfer of traffic between two railway companies (railways). One railway takes a shipper’s freight part of the way between origin and destination. It then transfers the freight to a competing railway with which the shipper has made arrangements for...
Web page | 2025-10-22
Disputes about level of service (rail)
The Agency can help to resolve rail service disputes between a shipper and a railway company. A railway company has service obligations for carrying traffic for shippers, which includes furnishing adequate and suitable accommodation for loading, receiving, carrying, delivering, and unloading...
Web page | 2016-08-26

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