Agency site
Displaying 1-6 of 6 items.
... clear, concise, accurate and regular communication from air carriers is important to ensure that passengers know their rights at various stages of the travel process, particularly when issues arise. compensation should be fair, ...
Web page | 2023-01-11
in the context of air travel complaints filed with the cta, the cta expects passengers and ... passenger and the airline. if a passenger disagrees with how an airline categorized a flight disruption, the cta will expect them to ...
Publication | 2023-01-13
... on the one hand, this mandate relates to transportation by air , rail, marine and interprovincial bus, all of which fall under federal ... information on what passengers are entitled to and how to file a complaint . this is to make it easy to follow the process, ...
Speeches | 2023-01-12
... purchased their ticket through third parties (such as travel agents, tour operators, online sellers, etc.). also, assistance (e.g. ... information airlines need to communicate to passengers and how they must communicate it. it is proposed that: airlines confirm/ask for ... proposed changes to clarify, simplify and strengthen the air passenger protection regulations ...
Publication | 2023-07-11
the amendments to the act require the cta to change how it processes air travel complaints , resulting in a simpler, clearer, faster and ...
Web page | 2023-09-30
. agency the canadian transportation agency. airline the air carrier against whom the passenger made a complaint . complaint a ... office and forms part of the record of the complaint file . passenger the person who had a ticket and claims to have been adversely ...
Web page | 2023-09-30