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Displaying 21-30 of 33 items.
Types and Categories of Flight Disruption: A Guide
in the context of air travel complaints filed with the cta, the cta expects passengers and ... passenger and the airline. if a passenger disagrees with how an airline categorized a flight disruption, the cta will expect them to ...
Publication | 2021-11-17
Communicating Key Information to Passengers: A Guide
how to file a complaint How to file a complaint communicating key ...
Publication | 2021-11-17
Protecting Personal Information During Adjudication: A Guide for Air Passengers
if your complaint is about air travel accessibility for persons with ...
Publication | 2022-02-11
Remarks from the Chair and CEO, France Pégeot, at the ATAC Canadian Aviation Conference and Tradeshow, on November 18, 2021
... your staff, and now, the challenges of trying to reopen to air travellers . like many of you, we also shifted rapidly to remote work ... our other stakeholders continued to request our services, file complaints , and do regular business with the cta through normal ...
Speeches | 2022-09-22
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Transport, Infrastructure and Communities - January 12, 2023
... on the one hand, this mandate relates to transportation by air , rail, marine and interprovincial bus, all of which fall under federal ... information on what passengers are entitled to and how to file a complaint . this is to make it easy to follow the process, ...
Speeches | 2023-01-12
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
... purchased their ticket through third parties (such as travel agents, tour operators, online sellers, etc.). also, assistance (e.g. ... information airlines need to communicate to passengers and how they must communicate it. it is proposed that: airlines confirm/ask for ... proposed changes to clarify, simplify and strengthen the air passenger protection regulations ...
Publication | 2023-07-11
Strengthening Air Passenger Protection in Canada
the amendments to the act require the cta to change how it processes air travel complaints , resulting in a simpler, clearer, faster and ...
Web page | 2023-09-30
Air travel complaints overview
... ineligible in some situations, a passenger may be able to file a new complaint using the cta’s online complaint form after ... a complaint did not meet the eligibility criteria and how they can be addressed. once addressed, the passenger could decide to ...
Web page | 2025-05-31
National Aviation Accessibility Summit - May 9, 2024
... are the codes associated with a passenger’s electronic file to share information about accommodations that may be required. that ... developed recommendations for iata and its members on how to improve the consistency of ssr codes between airlines. currently, we ...
Speeches | 2024-05-22
Sample tariff: 2014
... topics are organized so that they follow the stages of air travel for a passenger. for instance, "before", "during" and "after travel ...
Web page | 2015-03-20

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