Agency site
Displaying 11-20 of 23 items.
... on the one hand, this mandate relates to transportation by air , rail, marine and interprovincial bus, all of which fall under federal ... information on what passengers are entitled to and how to file a complaint . this is to make it easy to follow the process, ...
Speeches | 2023-01-12
... purchased their ticket through third parties (such as travel agents, tour operators, online sellers, etc.). also, assistance (e.g. ... information airlines need to communicate to passengers and how they must communicate it. it is proposed that: airlines confirm/ask for ... proposed changes to clarify, simplify and strengthen the air passenger protection regulations ...
Publication | 2023-07-11
the amendments to the act require the cta to change how it processes air travel complaints , resulting in a simpler, clearer, faster and ...
Web page | 2023-09-30
... parts of their travel experience, to better understand how services are being provided to them and will integrate this information ... visually impaired, wheelchair etc.) and cross-modal (i.e. air , rail ferry, etc.) considerations to ensure the final program adequately ...
Web page | 2023-07-24
... destroyed, or lost mobility aids on an international air service. in december 2022, the agency granted ( a-2022-165 ) the a4a ... has received six applications in which applicants seek to travel with an animal that is or could be, an emotional support animal (esa). ...
Publication | 2023-10-17
... first, the bia would change the policy framework for air passenger protection. under the existing framework, passenger entitlements depend on how a flight disruption is categorized – within airline control, within ...
Web page | 2023-09-15
... the cta would modify its processes for the resolution of air passenger complaints accordingly. 1. the current process has three ... benefit from a faster and more efficient process. when and how will these changes take place? legislative changes are the prerogative of ...
Web page | 2023-09-15
in november 21, 2022, the dot and air canada came to a settlement in a case which provides an example of the ... passengers with non-refundable tickets who chose not to travel ). outline of case: in response to the nearly 6000 complaints ... consent order, the oacp had filed on june 15, 2021 a complaint with an administrative law judge to hear the matter. in this case ...
Web page | 2023-09-15
... managers and employees training and awareness sessions on how to meet their obligations under the atia and the pa. developing policies, procedures and guidelines on how to enforce the atia and the pa, in accordance with the instructions ...
Publication | 2023-10-18
... managers and employees training and awareness sessions on how to meet their obligations under the atia and the pa. developing policies, procedures and guidelines on how to enforce the atia and the pa, in accordance with the instructions ...
Publication | 2023-10-18