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How adjudication works
The stages of an adjudication case There are 2 stages for any dispute resolved through adjudication. For detailed information about these stages, see the Dispute Adjudication Rules. Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
Departmental Plan 2017-2018
Message from the Chair and Chief Executive Officer This year, Canadians will mark the 150th anniversary of Confederation.  We have much to celebrate!  Canada is still a young country in some respects, but we are also one of the world's oldest and most stable democracies -- and over the last...
Publication | 2017-03-09
Chair and CEO Scott Streiner addresses the RBC Canadian Automotive and Industrials Conference on May 18, 2017
Check against delivery I'd like to start with a question: when you hear the word "regulator", what images spring to mind, what feelings emerge deep in your soul? I'd like to imagine that the image is of a conscientious yet witty individual who looks quite young for their age, and the feelings are...
Speeches | 2017-05-18
Canadian Air Carrier Licence Application Guide
What is this guide for? This guide is intended to help Canadian applicants successfully apply for a domestic, a scheduled international or a non-scheduled international licence. What constitutes a complete application? The following documents must be provided as part of the licence application...
Publication | 2025-08-25
Chair and CEO Scott Streiner addresses the International Association of Airport Executives Canada on June 7, 2017
Check against delivery Introduction Everyone in this room, I'd venture, has at least two things in common: we've all flown in the last year, if not the last 48 hours, and we all have, or have had, or know someone who has a disability. So smooth, efficient, and accessible travel is not someone...
Speeches | 2017-06-09
At the Heart of Transportation: A Moving History
Table of Contents Message from the Chair and CEO All Aboard The Board of Railway Commissioners, 1904 to 1938 Engines of Change The Board of Transportation Commissioners, 1938 to 1967 Taking Control The Canadian Transport Commission,...
Publication | 2017-06-12
Statistics 2016-2017
 Table of contents Overview Total rulings by Members Disputes resolved by the Agency Fostering compliance Providing consumer protection for air passengers Number and outcome of air travel complaints Number of complaints resolved (by carrier)...
Web page | 2017-06-16
Memorandum of Understanding between the Canadian Transportation Agency and the Secretariat of Communications and Transports of the United Mexican States concerning Engagement and Information Sharing
The Canadian Transportation Agency (the “Agency”) and the Secretariat of Communications and Transports of the United Mexican States, through the Rail Transport Regulatory Agency (the “ARTF”), hereinafter referred to as the “Participants”, Considering that the Agency is an independent, quasi-...
Web page | 2018-02-12
Departmental Plan 2018-2019
Message from the Chair and Chief Executive Officer The 2018-19 fiscal year will be busy and interesting for the Canadian Transportation Agency (CTA), Canada's longest-standing independent, expert regulator and tribunal. The CTA's Regulatory Modernization Initiative, launched in May 2016, will...
Publication | 2018-04-13

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