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Displaying 51-60 of 457 items.
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
Arbitration: Rail arbitration
... and arbitration hearings will be held at the head office of the agency, unless the parties agree on an alternative location. ... and arbitration hearings will be held at the head office of the Agency, unless the parties agree on an alternative location. ...
Web page | 2016-07-06
Memorandum of Understanding
Memorandum of Understanding on coordination of efforts related to A) Noise and Vibration Complaints, B) Road, Utility and Private Crossings, C) Jurisdictional Status of a Railway, D) Railway Operating Certificates, Certificates of Fitness and Railway Line Construction, Between: The Canadian...
Web page | 2015-10-22
Arbitration to establish a level of service agreement (rail)
The Canada Transportation Act provides a right to shippers to establish rail service agreements with railway companies by way of arbitration where the agreements cannot be negotiated commercially.  The arbitrator will be appointed by the Agency on receipt of proposals for arbitration and shall be...
Web page | 2015-10-22
What if a railway company violates obligations set out in a level of service arbitration decision?
The Fair Rail Freight Service Act, passed on June 26, 2013, introduced a new dispute resolution option for shippers and railway companies who are unable to negotiate level of service (LOS) contracts respecting the manner in which a railway company will fulfill its service obligations under section...
Web page | 2015-10-21
How to report a non-compliant air price advertisement
Requirements for air price advertising Air price advertising directed at the public must include: The total price, inclusive of all taxes, fees and charges which a consumer must pay to obtain the air service.   A minimum level of description of the air service offered,...
Web page | 2015-10-20
How to report that terms and conditions are not available (or indicated as available) for public inspection
Requirements for the public inspection of tariffs The public has the right to review an air carrier's tariff and carriers must ensure that they can readily do so upon request. Every air carrier that sells publicly-available air transportation to, from and within Canada must...
Web page | 2015-10-20
Provincial and territorial government authorities (dealing with consumer matters including travel)
... 506-453-2659 fax: 506-444-4494 e-mail: al@gov.nb.ca quebec office de la protection du consommateur gouvernement du québec 400, ... web site: www.maca.gov.nt.ca n.b.: the office handles consumer complaints by attempting to mediate disputes between ... 506-453-2659 Fax: 506-444-4494 E-mail: al@gov.nb.ca Quebec Office de la protection du consommateur Gouvernement du Québec 400, ...
Web page | 2023-03-27
How to switch dispute resolution services
 Not sure what what your options are? Depending on the method of dispute resolution being used for your case, you may be able to switch to another dispute resolution service. Read below to find out more.   Facilitation If facilitation ...
Web page | 2015-10-20
Departmental Plan 2017-2018
Message from the Chair and Chief Executive Officer This year, Canadians will mark the 150th anniversary of Confederation.  We have much to celebrate!  Canada is still a young country in some respects, but we are also one of the world's oldest and most stable democracies -- and over the last...
Publication | 2017-03-09

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