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An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints per 100 flights
Number of complaints...
Web page | 2024-07-29
Management statement for the quarter ending June 30, 2024
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2024-08-29
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2024-10-18
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Introduction
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2024-10-18
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Introduction to the 2023 to 2024 Departmental Sustainable Development Strategy Report
The 2022 to 2026 Federal Sustainable Development Strategy (FSDS) presents the Government of Canada’s sustainable development goals and targets, as required by the Federal...
Publication | 2024-11-01
... by the successful launch of the complaints resolution office (cro) for air travel complaints. in response to the bia and in only 3 ... by the successful launch of the Complaints Resolution Office (CRO) for air travel complaints. In response to the BIA and in only 3 ...
Publication | 2024-11-05
response to audits conducted by the office of the auditor general of canada (including audits conducted by the ... development)
Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the ...
Web page | 2024-11-08
Erratum:
The Canadian Transportation Agency has reviewed the Departmental Results Report for fiscal year 2023-24 and has revised the results, under the section “Results – what we achieved”, subsection “Core responsibility 1: Independent regulatory and dispute-resolution services for...
Publication | 2024-12-17
... have led to the establishment of a new dispute resolution office dedicated to addressing air travel complaints. it is projected by the ... full-time equivalent positions, without compromising the office's capacity to process air travel complaints. to reduce expenditures on ...
Web page | 2024-12-17
Management statement for the quarter ending September 30, 2024
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2024-11-29
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