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December 21, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) launched today a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for...
News | 2020-12-21
The Proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada Gazette for public review and comment.
These proposed regulations, that would apply to all future flights to, from and within Canada...
Consultation | 2020-12-21
Introduction
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
Q1- Why is the CTA holding this consultation?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework.
The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
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Introduction
The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2020-11-19
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Publication | 2020-11-19
This report covers the 2019 to 2020 fiscal year. A fiscal year runs from April 1 to March 31.
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Service standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has developed service standards. Service standards state...
Web page | 2020-07-21
Results of a periodic carrier inspection on January 29, 2019, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that I.M.P. Group Limited, Execaire, a Division of I.M.P. Group Limited (Execaire) failed to provide public disclosure notification to passengers...
Enforcement Actions | 2020-04-09
(A) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Auberge de ('Aeroport Inn" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with...
Enforcement Actions | 2020-07-28
(A) On or about October 1, 2020 Island Express Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service through its online website. https://www.islandexpressair.com without holding a license issued under Part II of the Canada Transportation Act in respect to that...
Enforcement Actions | 2020-10-20