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February 3, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) launched its newly redesigned Air Passenger Protection website.
The upgraded platform represents a significant step forward in the CTA’s ongoing commitment to provide clear, accessible information about the protections...
News | 2026-02-03
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger.
Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2026-01-13
April 27, 2026 – Gatineau, QC - The Canadian Transportation Agency (CTA) introduces a job aid tool designed to support airlines and ground handlers in the safe and secure handling of mobility aids during air travel.
Mobility aids are essential extensions of personal autonomy. Damage or mishandling...
News | 2026-04-27
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with...
Enforcement Actions | 2026-03-30