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Dashboard - Air travel complaints per 100 flights – by airline – April 2022 to March 2023
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
Opening Remarks from Tom Oommen, DG Analysis and Outreach, to the Standing Committee on Transport, Infrastructure and Communities – November 28, 2022
Chair, I would like to thank the Committee for the invitation to appear today. As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer Resolution at the Agency. As a regulator, the Canadian Transportation Agency develops regulations in accordance with...
Speeches | 2022-11-28
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Transport, Infrastructure and Communities - January 12, 2023
Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency. The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Background on the decision related to traveling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for...
News | 2023-06-23
Media Advisory - Canadian Transportation Agency to hold technical briefing on next steps to strengthen air passenger protection
Gatineau – July 10, 2023 Tom Oommen, Director General, Analysis and Outreach Branch and spokesperson of the Canadian Transportation Agency (CTA) will be holding a virtual technical briefing on the CTA's next steps in the area of air passenger protection and how the CTA plans to strengthen the Air...
News | 2023-07-10
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
Read the pdf (533 KB) Table of contents Introduction Overview Proposed regulatory changes Your feedback and how to submit it How the CTA uses your views Annex A: Rebooking and refunds in APPR 2019 Related content...
Publication | 2023-07-11
The Canadian Transportation Agency launches consultations to strengthen air passenger protection
Related content Consultation on proposed changes Consultation Paper Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 July 11, 2023 – Gatineau, QC – Canadian Transportation Agency Today, the Canadian Transportation...
News | 2023-07-11
Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Related content What We Heard News Release Consultation Paper Submissions Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 The Canadian Transportation Agency (CTA) is publishing a summary of comments...
Consultation | 2023-11-15
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for contraventions of the Accessible Transportation for Persons with Disabilities Regulations
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for contravention of the Accessible Transportation for Persons with Disabilities Regulations
August 16, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-16

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