Agency site
Displaying 1-6 of 6 items.
The Canadian Transportation Agency has information and resources to help you to plan your travel. If you run into problems while travelling and cannot resolve them directly with your air carrier, the Agency can help you resolve a wide range of transportation disputes. The Agency has a mandate to...
Web page | 2016-03-31
How to make communications accessible
Multiple formats
Website accessibility
Common accessibility symbols
Improving communication with persons with disabilities
Standards for the accessibility of communications are set out in Removing Communication Barriers for...
Web page | 2016-03-30
Statistical tables
Agency Rulings
Total rulings by Members
Dispute Resolution
Disputes resolved by the Agency
Air Travel Complaints
Air travel complaints – informal facilitation
Air travel complaints in the facilitation process (Canadian carriers...
Web page | 2016-03-08
Purpose of the Code of Practice
This Code of Practice (Code) contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by air, and sets out what the Canadian Transportation Agency expects of aircraft operators.
In addition to...
Publication | 2016-03-17
Purpose of this Code
This Code contains accessibility standards developed to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation network.
While this Code focuses on the information needs of...
Publication | 2016-03-31
Introduction
Transportation service providers are required to assist their passengers with disabilities and are guided by the Canadian Transportation Agency's accessibility standards (including regulations and codes of practice), which help ensure that air and federal rail, ferry and bus services...
Publication | 2016-03-10