Agency site
Displaying 1-10 of 41 items.
Why choose the Agency?
Here are some of the reasons why you can have an engaging and meaningful career at the Agency:
We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force.
We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
The Canadian Transportation Agency has information and resources to help you to plan your travel. If you run into problems while travelling and cannot resolve them directly with your air carrier, the Agency can help you resolve a wide range of transportation disputes. The Agency has a mandate to...
Web page | 2016-03-31
Purpose of this Code of Practice
This Code contains accessibility standards developed to achieve a minimum level of accessibility for persons with disabilities when using non-National Airports System (non-NAS) air terminals, and sets out what the Agency expects of these air terminal operators when...
Publication | 2016-01-21
Federal transportation providers and terminal operators are required to train their staff and contracted personnel on how to assist persons with disabilities.
The standards for these services are set out in the Accessible Transportation for Persons with Disabilities Regulations, Personnel Training...
Web page | 2016-04-13
All personal information created, held or collected by the Canadian Transportation Agency (Agency) is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked...
Web page | 2016-04-07
All personal information created, held or collected by the Canadian Transportation Agency (Agency) is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked...
Web page | 2016-04-07
How to make communications accessible
Multiple formats
Website accessibility
Common accessibility symbols
Improving communication with persons with disabilities
Standards for the accessibility of communications are set out in Removing Communication Barriers for...
Web page | 2016-03-30
How to design for accessibility
Principles of universal design and guidelines
List of Canadian Standards Association accessibility standards
Partial list of items included in CAN/CSA-B651 Accessible Design for the Built Environment
Standards for the accessibility of terminals...
Web page | 2016-01-20
Statistical tables
Agency Rulings
Total rulings by Members
Dispute Resolution
Disputes resolved by the Agency
Air Travel Complaints
Air travel complaints – informal facilitation
Air travel complaints in the facilitation process (Canadian carriers...
Web page | 2016-03-08
Purpose of the Code of Practice
This Code of Practice (Code) contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by air, and sets out what the Canadian Transportation Agency expects of aircraft operators.
In addition to...
Publication | 2016-03-17