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Read the pdf (516 KB)
Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
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1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
The International Day of Persons with Disabilities (IDPD) is marked every year on December 3rd, to promote the integration and access to economic, social and political life of persons with disabilities.
This year’s theme, Beyond the stigma: Building an inclusive Canada, represents the kind of...
News | 2023-12-01
December 13, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - Air Canada - $52,500 - Issuance: December 12, 2023
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement...
News | 2023-12-13
OTTAWA – December 21, 2023 – In a determination issued today, the Canadian Transportation Agency (CTA) ruled that revenues of both the Canadian National Railway Company (CN) and the Canadian Pacific Kansas City Railway Company (CPKC) were above their respective maximum grain revenue entitlements...
News | 2023-12-21
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal with the powers of a superior court. It operates within the context of the very large and complex Canadian transportation system.
The Canada Transportation Act includes the National Transportation...
Web page | 2023-12-20
December 21 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
Read the pdf (535 KB)
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Progress report summary
ASL version of the Progress report summary
This is an American Sign Language (ASL) video with no audio
End of ASL video - Progress report summary
In December 2022, the Canadian...
Publication | 2023-12-28
Part 1 – Introduction
1.1 Context of the Guidelines
The Canada Transportation Act (Act) provides a framework for railway companies under federal jurisdiction to transfer or discontinue railway lines provided certain procedures are followed.
The Act also sets out a process that must be followed...
Publication | 2023-12-11
(1) On or about October 20, 2023, at Toronto Pearson International Airport, Air Canada failed to permit a person with a disability (4PHJJX) to board in advance of other passengers, on flight AC127, when the person had requested assistance with boarding, locating their passenger seat or cabin,...
Enforcement Actions | 2023-12-13