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Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Getting started
What is adjudication?
How adjudication works
How to submit an application
Managing your case
How to manage your case
Forms
Deadlines for filing
How to upload documents
Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Read the pdf (516 KB)
Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.
The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Watch the ASL videos
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05