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Aircraft Accessibility for Persons with Disabilities: Code of Practice for Fixed-Wing Aircraft with 30 or More Passenger Seats
Purpose of the Code of Practice This Code of Practice (Code) contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by air, and sets out what the Canadian Transportation Agency expects of aircraft operators. In addition to...
Publication | 2016-03-17
Air Passenger Protection Regulations Highlights
... by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, ... by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, ...
Web page | 2023-01-11
Annual Report 2021–2022
... we received 12,158 new complaints related to air travel , on top of the 16,515 which we carried over from the previous year. this past year, we processed 15,264 air travel complaints. historically, the agency has received 1,000 complaints a ...
Publication | 2022-11-07
Highlights of Proposed Airline Refund Requirements
... covid-19 pandemic and subsequent collapse of global air travel has revealed a gap in canada's air passenger protection framework that ... COVID-19 pandemic and subsequent collapse of global air travel has revealed a gap in Canada's air passenger protection framework that ...
Web page | 2021-07-02
Consultation on new refund requirements – written submissions
... of canada (pdf ; 241 kb) association of canadian travel agencies (pdf ; 578 kb) canadian life and health insurance association ... ; 162 kb) swoop (pdf ; 214 kb) air transat (pdf ; 136 kb) travel industry council of ontario (pdf ; 146 kb) travel health insurance ...
Web page | 2021-07-02
CTA Releases “What We Heard” report on Phase II of its Accessible Transportation for Persons with Disabilities Regulations
... (tsps), one person, one fare (1p1f) for international travel , emotional support animals (esas) and planning and reporting ... (TSPs), One Person, One Fare (1P1F) for international travel , emotional support animals (ESAs) and planning and reporting ...
News | 2020-11-26
Compliance and Enforcement: TRAN – February 27, 2024
... we continue to achieve success in removing barriers to travel by persons with disabilities by working with tsps to ensure that they ... We continue to achieve success in removing barriers to travel by persons with disabilities by working with TSPs to ensure that they ...
Web page | 2024-06-11
Proposed Regulations Amending the Air Passenger Protection Regulations
... four submissions from consumer advocates and four from travel agencies and insurance industry representatives. the cta has released ... four submissions from consumer advocates and four from travel agencies and insurance industry representatives. The CTA has released ...
Consultation | 2020-12-21
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Compliance Report: Vancouver International Airport
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by: administering regulations and...
Publication | 2018-09-17

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