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Displaying 21-30 of 70 items.
On August 26, 2022, the Canadian Transportation Agency (Agency) issued a decision regarding a flight cancellation caused by a crew shortage. In this decision, the Agency found that Air Canada did not provide evidence demonstrating that the cancellation of the applicants' flight was outside its...
News | 2022-08-26
The Canadian Transportation Agency (Agency) issued on July 12, 2022, a decision on air passenger rights in Canada. In this decision, the Agency found that the cancellation of the applicant's flight, which was due to a crew shortage, was within WestJet's control. The Agency ordered WestJet to pay...
News | 2022-07-12
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian.
The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01
Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.
News | 2022-04-20
March 3rd 2022 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (Agency) issued March 3rd, 2022 its preliminary determination that Flair may not be controlled in fact by Canadians and may, therefore, not be ‘’Canadian’’, as defined in the Canada Transportation...
News | 2022-03-03
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06
Updated - Financial support announced for Air Canada, Air Transat, Sunwing and Porter
As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13
July 2, 2021 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that its proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada...
News | 2021-07-02
December 21, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) launched today a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for...
News | 2020-12-21