Agency site
Background
The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations.
The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
February 13, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately communicating the reasons for flight delays or cancellations.
On December 15, 2019, the...
News | 2020-02-13
(A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air...
Enforcement Actions | 2020-02-05
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2020-01-30
General information
Governance structures
Not applicable.
The Canadian Transportation Agency (CTA) does not have a formal GBA+ implementation plan.
However, the CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and...
Web page | 2020-01-29
(A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a)...
Enforcement Actions | 2020-01-27
Please note that the deadline has been extended to February 28, 2020
Audio version
Alternate formats
Please note that the Consultation paper: Phase II of the ATPDR is available in alternate formats
Web page | 2020-01-16
Audio version (full text)
Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Contents, Introduction, Purpose, Next Steps
Part 1: Small Transportation Providers
Part 2: One Person, One Fare for International Travel and Small...
Web page | 2020-01-16
Please note that the deadline has been extended to February 28, 2020
Audio version (full text)
Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Contents, Introduction, Purpose, Next Steps
Part 1: Small Transportation Providers...
Web page | 2020-01-13
2019-2020
(year to date)
2018-2019
2017-2018
2016-2017
2015-2016
Notice of Violation - with Administrative Monetary Penalty
13
16
28
15
10
Total number of violations found Note 1
188
49
63
42...
Web page | 2020-01-08
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